FAQs

WOOD-SKIN products are produced by creating a layered composite of Sheet construction material with a textile membrane in between, then milling lines along and through the material which act as hinges, allowing the whole material sheet to flex as if it were a textile. The sheet material can be any millable sheet material manufactured for use in construction: MDF, Woods, Laminates, Aluminium, and Synthetic felt- to name some of the typical options. Depending on the project specifications, the material and shape of the WOOD-SKIN are produced according to these specifications and shipped flat to the site ready to be installed.

WOOD-SKIN makes it easier to design, build and install complex 3D surfaces.

• High-quality materials - the product always uses the highest quality materials to comprise the composite material created.

• Always customizable - the product can be tailored completely to meet your project requirements and desires.

• Acoustic performances - variable depending on the amount of acoustic absorption necessary.

• Fire reaction - depending on the country of installation and project requirements, the product can be adjusted to suit your needs.

• Easy ability to add in MEP - the product can be customised to add in any MEP, doors etc.

Ask for a quote or get inspired by our realized design projects.

From our website, use either the downloads page for the catalogue or the samples page to browse and order samples.

Yes, According to material selection, size of the final order and stage of project development, the feasibility of production of custom samples will be evaluated by WOOD-SKIN. Price and lead time of custom samples are evaluated by the WOOD-SKIN team and defined for each specific request, according to size of sample and material selection.

Contact us for specific requests.

Yes, It is always possible to realise a 1:1 mockup to better understand the important details of the project: finishes, hanging system, integrations etc. Get in touch with us, inform us of your project details and mock ups of varying degrees can be realized as per project specifications.

Please use the ask for a quote section of our website, providing the details of your envisioned project. One of our team members will then be in contact with you within 24 hours to develop the project together with you.

Yes, of course. We are available to book a video call whenever suits you. Get in touch with us

Depending on size of the order, material selection and design complexity, lead time may vary from 6 up to 14 weeks. Reported as follows:

STANDARD LEAD TIME: 6 weeks from accounting advanced payment and approval of the final design - EX WORKS (MILANO AREA) - if the delivery period includes the month of August or December, consider 4 and 2 additional weeks of company closure respectively. Shipping lead time to be added. Standard air freight 7-10 working days. Express shipping air freight 3-5 working days (higher costs). Sea freight is 3-6 weeks. Over 6 weeks: in some cases when special materials are specified, the longer lead time in delivery to our manufacturing facilities can extend our lead time. This can also be the case in very large and complex projects. Our team at the time of the quote request will explain in detail each step of the process providing timelines based on your custom design project.

• Fold Panels - 3 Weeks for a selection of readily available materials, 6 weeks for others that are less readily available - see the FOLD Panels page for full details.

• Mesh Panels - 6 to 14 weeks depending on the size and complexity of the project. See the Mesh Panels page for full details.

• Tailor Made - 6 to 14 weeks depending on the size and complexity of the project. See the Tailor Made page for full details.

Every piece is numbered and an inventory including the number of panels and pictures of the goods is always prepared during the packaging process. In the unlikely event that something happens to the panels, a new production will be scheduled (following a new order process). Therefore lead-time is the standard reported in the main P.O. It is always a priority of WOOD-SKIN to expedite the replacement process as much as possible. Should it be needed, WOOD-SKIN always keeps a small stock of panels to enable a quick replacement of small portions of any project should it be necessary. Please see our terms and conditions for B2B Sales and B2C Sales.

WOOD-SKIN products are packed in custom wooden crates. Sizes and number of crates are defined according to the size and type of the order. Crates are on pallets and generally stackable, air freighted or sea freighted according to budget and logistics indications.

The panels are generally shipped flat and not-assembled to ease the shipping process. Depending on size of the order and lead-time, panels can be shipped assembled. In the case of panels being shipped assembled, the number of crates will be increased, and thereby also the shipping costs.

Yes, WOOD-SKIN is not a complex system in terms of assembly (carpenters normally possess all the necessary skills to assemble WOOD-SKIN easily). Every project is always supported with WOOD-SKIN installation instructions and 3D support tools (3D model, AR tools). In addition to that, based on location, budget, project complexity, WOOD-SKIN can provide a supervision service (1 or 2 persons of the WOOD-SKIN® installation team will be on site to assist and support the GC/local manpower during installation).

Yes, depending on the project size and complexity it can be necessary to have 1-2 members of our team on hand to oversee the installation process. This will be assessed and discussed with the client as any project progresses.

Yes, all hardware necessary to install is provided in the crates as standard. The client needs only the basic tools necessary for fixing and joining the hardware/ sheets together, and to the wall - depending on the product and project.

WOOD-SKIN Products are all shipped with a detailed installation manual, the installation is broken down into a step by step process which is easy to follow. Our Technical manual provides in depth information on the design, manufacture and installation of the Mesh Sheets and Tailor Made surfaces, including examples of previous projects, their complexities, and our responses to those complexities. Naturally, the more complex the project, the more steps that are involved in installation, WOOD-SKIN assesses the complexity of each project and sometimes deem it necessary to provide support for installation. 

• Fold Panels:  can be installed by client alone, and detailed instruction manuals are provided as standard as part of every job we do. Due to the Fold Panels being the most standardized product we offer, installation is usually simple. 

• Mesh Panels: can be a little more labor-intensive in their installation, due to the scale and complexity of the projects in which the product is typically used. Mesh Panels are provided with a full installation instruction manual as standard. WOOD-SKIN will assess the necessity of support in installation. 

• Tailor Made: is, as the name suggests, a custom WOOD-SKIN product designed specifically for the environment in which it is being placed. Therefore, it often requires a tailored installation process. WOOD-SKIN provides an instruction manual as standard, depending on the complexity of the project we may also need to provide supervision on the installation.

Yes, the WOOD-SKIN team are able to guide you through every step of the process from inception to installation. We will respond to you within 24 hours of your first contact to establish any further details to enable us to provide you with a mock-up and quote. Please contact us for full details and a timeline for project development.

Yes, the materials can be chosen to suit their surrounding environment.

Yes, Lights, sprinklers, plugs and other MEP items can be integrated with WOOD-SKIN claddings through cut-outs or specific openings. These latter can be either pre-made during the production phase (through CNC machine), or done on site (e.g. through hole saw or similar). The versatility of the WOOD-SKIN system allows for many more additional customisations to be made with ease thanks to the digital design and fabrication processes involved in the WOOD-SKIN technology. Each of these should be discussed with the WOOD-SKIN Design Team and realised based on the specific design brief. Contact us for more details.

WOOD-SKIN endeavours to work with FSC-certified suppliers who are environmentally conscious in their practices. We always aim to find a balance between the best quality materials and their geographical location. We have long-standing relationships with our suppliers who have years of experience producing materials for the construction industry. Browse our Download Page  to download our Materials and Finishes catalogue to learn about our suppliers and selected collections,and our Certifications PDF to know more about materialcertifications.

WOOD-SKIN is designed and manufactured in Italy, by passionate manufacturers using State of the art CNC milling and years of experience transforming the best quality construction materials in to our patented composite material.

• Most of the used materials/ composites have been tested for many different purposes: resistance, tear strength, fire reaction, durability, and acoustic performance.

• Different fire reaction tests have been performed with different markets in mind.

• In general, every situation is gauged depending on the certification required and budget. WOOD-SKIN can always provide the right fit to meet certification requirements whilst keeping the price correct without unnecessary additional costs.

• If a specific certification is requested, a technical feasibility assessment will be performed and the test can be performed at client expenses or at shared costs in certain circumstances.

Thanks to our patented technology, all our production, and design methods are sustainable from both an environmental and social perspective.

To ensure quality and sustainability in production processes and work sites, we commit to the following objectives:

• Fostering close collaboration and transparency with partners and manufacturers.

• Using local materials wherever possible to minimize our environmental impact.

• Using long-life materials that are certified or materials from suppliers with an environmentally-conscious focus.

• Smart production with less material waste

• Flat shipping

Visit our sustainability page for more information.

There are many aspects that concour to reduce the environmental impact before, during and after the production of our surfaces.

Starting from the selection of local materials, wherever possible, to minimize transport, using long-life materials that are certified or materials from suppliers with an environmentally conscious focus,  engineering the pieces of production to optimize the materials and reduce waste, producing on-demand to avoid dead stock. Thanks to the long study behind our products, we defined an installation method based on dry assembly that allows us to reuse the membranes, or receive them back to recycle the material, once the lifecycle of the project comes to an end.

Furthermore, since January 2020, we have proudly joined the list of FSC®-certified Italian companies. The Forest Stewardship Council® (FSC® ) is a global, not-for-profit organization dedicated to the promotion of responsible forest management worldwide. FSC defines standards based on agreed principles for responsible forest stewardship that are supported by environmental, social, and economic stakeholders. Our composite panels can be made of recycled materials and other controlled sources. 

Learn more about our  work patented process.

Yes, they can be and are used in production. The focus at WOOD-SKIN is producing high-quality products that are built to last, and this is the same logic that WOOD-SKIN applies when selecting materials.

In general, WOOD-SKIN surfaces do not require any special maintenance & cleaning prescriptions. Normally, almost all regular household cleaning products or not-aggressive disinfectants can be safely used for cleaning (for ex. a standard damp cloth with warm water or a mild detergent.., etc). In the majority of cases, WOOD-SKIN follows cleaning & maintenance indications and prescriptions provided by suppliers of the finish/materials used for each work (HPL, aluminium, solid surfaces, etc..). For those materials/finish who require special cleaning treatment, cleaning & maintenance indications are outlined on purpose and reported in the WOOD-SKIN product datasheet.

WOOD-SKIN uses industry-standard construction sheet material in its fabrication process, meaning the materials are all certified before becoming Fold Panels. The Fold Panels themselves are tested and certified as a product - see the Fold Panels Page for full details of the process.